Get SAP compliance right. Expert led outsourced support for ITGC, SAP security, and GRC operations.
Whether you need to outsource control execution, manage your current provider, or strengthen internal teams, we deliver outcome-driven, audit-ready SAP support services that scale with your needs.
SAP ITGC & GRC outsourcing services: flexible, friendly SAP support with premium outcomes
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Outsourced SAP ITGC operations and control execution
Fully managed execution, monitoring, and audit-readiness for your SAP IT general controls. This is SAP control operation the way it’s supposed to be done; fast, friendly, consistent and done on time by experienced SAP professionals that care about a job done properly.
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GRC support and SAP security managed services
We’re a managed security service provider with flexible, skilled resources to support your internal team, handling user provisioning, risk management, privileged access management, incident handling and more. Client focused professionals get the job done and blend seamlessly into your team.
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SAP ITGC governance and vendor oversight support
For clients that have already outsourced SAP IT application controls, we step in as your governance partner to ensure your existing provider performs to your standards. Our decades of experience helps you realise the benefits from your outsourcing contracts.
Challenges that SAP clients face with outsourcing: why the established norm in SAP ITGC controls and security managed services outsourcing falls short
Many organisations outsource SAP controls expecting efficiency, simplicity, cost savings, and audit confidence, but what they often get is under performance with complexity, inconsistency, lack of expertise and audit exposure.
Common Pain Points:
Underqualified staff executing high-stakes controls
Constant vendor staff turnover, lack of ownership and on-going re-training cycles
Disconnected delivery teams and internal stakeholders
Disconnected operational and executive outcomes
Delayed or incomplete audit evidence, missed audit deadlines and compliance failures
Vendors that “manage up” but not down
Our differentiated approach: how Pumpkin is addressing outsourcing challenges in our inimitable, people first and client-centric way, delivering enhanced IT governance and assured SAP compliance
An expert-led support model designed and delivered by SAP practitioners, built for SAP compliance reality and focused outcomes. We’ve built a renowned solution that addresses all the common grievances with typical SAP outsourcing contracts that delivers for every stakeholder in your business.
Core Differentiators:
Accountable to outcomes: we don’t just run controls, we own the success of the process. Our support is measured by audit success and operational satisfaction, not ticket closures.
SAP-experienced staff Only: every member of our team is a practitioner, not a generalist and has experience appropriate to the task at hand. You’ll be assured that you won’t be paying for inexperienced resources to get up to speed and gain the experience required.
Full transparency with outcome driven KPI’s: we measure and report on service quality, not just SLA adherence.
Stable teams, not a revolving door: named consultants, retained knowledge, and guaranteed continuity.
Alignment from boardroom to basis team: we connect strategic goals with day-to-day execution, serving both your execs and your SAP teams, delivering value across your whole organisation.
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CIO/ CISO
Risk reduction with consistent, audit-ready control operations
Confidence in outsourced or hybrid support models
Clear reporting and assurance across compliance KPIs
Better risk visibility and assurance
Compliance confidence without micromanaging delivery
Scalable governance model
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IT & Internal Audit
Reliable execution and evidence for all key controls
Consistency across systems, regions, and service providers
Reduced audit findings and simplified testing
Complete, reliable evidence for every audit cycle
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SAP Security Managers
On-demand expert support that understands SAP’s complexity
More time for risk strategy, less firefighting
Reduced re-work, fewer escalations and smoother collaboration with vendors
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Procurement
Measurable performance from third-party providers with clarity on performance and accountability
Reduced need for intervention or escalation and vendor oversight
Service flexibility that adjusts to changing internal demands
True value from outsourcing partners
How our outsourcing helps stakeholders across your business
Solving real problems for every stakeholder in SAP compliance. The SAP professionals in your company will recognise these challenges and will know how much more effective outsourced operations would be when they don’t need to firefight issues and deal with quality concerns.
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More SAP support services from Pumpkin
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The Pumpkin Pie is our solution to a gap that most companies running SAP will face at one time or another - the need for accurate, agile, ad hoc SAP security problem solving that’s around for as long as you need it, when you need it. Full-time or part-time, we can provide you with cover exactly as you need.
Amongst the reasons clients buy this:-
Provide flexible supplement to your internal team, get access to resource of all skillsets and all seniorities so you dip into what you need, when you need it
Provide interim cover whilst you recruit into your internal team
Holiday cover on demand; know that when you’re a team member down, we’ve got you covered
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Implementing GRC can be yet another burden on already busy teams yet if new compliance procedures are not run regularly, you run the risk of not receiving the full return on your investment.
We can look after your GRC solutions end to end from running your compliance processes around segregation of duties, super user access and user/ identity management to technical maintenance around the system
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Outsource the full functional and technical responsibility for all your SAP security maintenance to the experts. Packages are designed to suit your specific requirements on scope, availability, processes and SLA’s.
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From the Pumpkin Library
